Are you seeing a blank screen while opening the Clapper app, going live, or watching someone’s video?
Clapper usually shows a blank screen or black screen because of heavy server load, cache malfunction, poor internet, unmatched device OS with app, and phone issues.
Now, you know you are not alone with this problem so let’s talk about it in detail with possible solutions.
5 Reasons for Clapper Blank Screen Appearing on iPhone and Android
Here you can find some of the things that can cause the black screen trouble in your device, take a look.
1. Internet Issue
Your internet can be the biggest enemy for the blank screen on the Clapper app.
When the Wi-Fi connection is poor then it will take time to load the screen no matter how good your device is and its performance.
You will always stuck in the loading screen for a long time making you think there is an issue with the app.
2. Outdated Clapper App
The developer usually brings the new update after eliminating the old bugs and patching on the app.
If you are still using the older version of Clapper with malfunctioned system then you will never get over it.
App problem usually comes all of a sudden even the developer will be unaware of them until they do the testing manually or hear from users.
So, if you have seen the black screen recently in your account then it could be of outdated application.
3. Server Issue on Clapper
There can be a server issue on Clapper out of sudden that is not yet recognized by the developer.
In that case, until the app developer finds out about the server obstacle, you will be still getting the screen problem.
Most of the time, the app brings tons of new challenges and developers often ignore the minor issue until it becomes big.
For example, if only a few users are receiving a black screen (doesn’t matter for how long) then a developer can hold that problem for a while to fix out other bigger muddles.
Besides, the app will also start to run slowly when it’s too heavy for its server to handle. This is why most social media apps crash, freeze, close automatically, or glitch out of nowhere.
4. Clapper Cache Problem
In simple terms, caching is beneficial for the app to load it faster and smoother without calling for new commands.
For example, it would be far better to use the saved file data rather than create a new one each time in the production line.
But if the saved file is corrupted for some reason then your production result will not be good or will show different.
The thing is maybe the Clapper app on your device has cached the wrong data and showing it over and over again whenever you use the app.
5. Issue from Clapper Side
Like I said earlier, even the app developer doesn’t know what’s going on with their app when the problem arises all of a sudden.
So, if there is a mess on a few users only then they will help it out manually but if the entire user are facing the black screen then the developer will bring the new update.
7 Solutions to Fix Blank Screen on Clapper App
Now, you can try out the following solutions that might be helpful for you.
1. Clear Clapper Cache Data
The first thing you can try out to fix Clapper’s black screen during sign-up is to clear the app cache.
Simply don’t think of anything else and immediately delete Clapper’s cache data which is temporary.
Note: You can’t delete Clapper cache on iPhone since it doesn’t have such an option. So, the following steps are only for Android users.
- Open your device settings by swiping down the notification bar.
- Scroll down and tap on the “Apps” option from the list.
- Now, search for Clapper and access its settings by opening it.
- Tap on the “Storage” option from the top of the list.
- Tap on the “Clear Data” button from the footer side.
- Here, select the “Clear Cache” option and tap on the “OK” button to confirm.
2. Try Switching to Mobile Data for a While
Every device has cellular data which you can use to use the internet.
Now, you can switch to your mobile data and check whether the issue is from Wi-Fi or not. When you can easily login or create an account on Clapper without seeing a blank screen then it’s the Wi-Fi issue.
However, the speed of data also depends on the type of network like 3G, 4G, 5G, or 6G.
3. Update Your Phone OS
Sometimes the version of your device and the version of the Clapper app will not match.
For example, developers will already define the version of their app that supports iPhone or Android. If the app version is not compatible with your phone OS then it may not work properly.
So, update the OS to the latest version and restart the smartphone.
Besides, it’s also a good thing to update your phone software to use new features and security than before.
4. Update Clapper Application
If you’ve updated your phone software then it’s time to update the Clapper app as well. By doing this, both of the versions will get matched to each other and can fix the issue.
For Android Users,
- Open the Google Play Store App.
- Tap on your profile icon from the upper right corner.
- Now, tap on the “Manage apps and device” option from the list.
- Select the “Update Available” option under the overview tab.
- Check for the Clapper app update.
For iPhone Users,
- Open the Apps Store application.
- Open your profile account from the top of the screen.
- Scroll down until you see the ‘Update Available’ section.
- Now, search for the Clapper and check for the update whether it’s available or not.
5. Restart Your Smartphone
Restarting your phone sometimes solves 50% of the app issue whether it’s not working, lagging, freezing, or closes suddenly.
If Clapper is showing a blank screen during your stream or opening an account then do a simple restart.
Once the restart is done then open the app and check for the issue. However, this has to be done only after clearing the Clapper cache data.
6. Try Using Clapper on Different Device
There can be an issue with your current device that won’t let you use the Clapper application.
Sometimes device can be the main threat that doesn’t allow users to access their account even after using it for a long time.
In that case, you can simply use your current Clapper account on another phone where the Clapper app is not installed yet.
That’s because this will help you to find out whether the issue is with your account or your phone.
So, on a new device, download the Clapper app and sign up with your registered ID.
But sometimes Clapper can say ‘This account is already registered with this device or you already have an account’. To fix this, you have to log out from your previous device and then only use it on a new one.
7. Wait for a While
Waiting for a while is another effective method to find out the root of the cause.
For example, I’ve been using the TikTok app for a long time. But one day all of the videos, and photos won’t even load that has been going on for a week. If I wait for more than 10 seconds on Tiktok then it will start to run normally. Later I found that the issue was from the TikTok side because of their new update.
What I’m trying to say is even though you have a high-speed internet connection; if you’ve recently updated the Clapper then it may not work properly sometimes.
So, open the Clapper app and wait for 15 seconds even with a blank or black screen. If the app starts to act normally after that time period then you have to contact Clapper support.
That’s because the issue is not from your side neither with your internet or device.
Conclusion
The blank screen on Clapper will not last for a long time and will go away at one time or another.
This is why try out all the possible methods which I’ve mentioned above one by one.
If nothing helps then only reach out to their support team to elaborate on your current issue with them.